Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/318349 
Year of Publication: 
2023
Citation: 
[Journal:] Corporate Reputation Review [ISSN:] 1479-1889 [Volume:] 27 [Issue:] 3 [Publisher:] Palgrave Macmillan [Place:] London [Year:] 2023 [Pages:] 202-215
Publisher: 
Palgrave Macmillan, London
Abstract: 
Rising expectations in society for moral brand behavior have increased the relevance of brand purpose communication on social media. Nevertheless, there is a lack of fundamental research in this area. This study therefore examines brand purpose communication on Twitter, particularly with regard to the values addressed and the communication strategies implemented by corporate brands as well as the corresponding user engagement. A quantitative content analysis of 30 corporate Twitter accounts from 10 industries ( n  = 6000) shows that brand purpose is communicated across all brands and industries. The values of solidarity and sustainability are in the foreground. In an industry comparison, the FMCG industry and the financial services industry communicate most frequently on brand purpose issues, whereas the media industry and the luxury goods industry do so only marginally. Corporate brands predominantly use information strategy to communicate their brand purpose, although the involvement strategy leads to more engagement. Overall, the analysis shows that the potential of brand purpose communication is not being exploited to the same extent in all industries.
Subjects: 
Brand purpose
Social media
Twitter
Human values
Two-way communication
Symmetrical communication
Response
Involvement
Engagement
Stakeholder theory
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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