Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/315631 
Erscheinungsjahr: 
2024
Quellenangabe: 
[Journal:] Service Business [ISSN:] 1862-8508 [Volume:] 18 [Issue:] 2 [Publisher:] Springer Berlin Heidelberg [Place:] Berlin/Heidelberg [Year:] 2024 [Pages:] 161-192
Verlag: 
Springer Berlin Heidelberg, Berlin/Heidelberg
Zusammenfassung: 
Abstract To navigate competition and create higher value for customers, manufacturing companies are more and more adopting the strategy of Servitization by enriching their product offering with services in solutions known as Product-Service Systems (PSS). While the provision of PSS presents numerous advantages for customers and providers, they also pose significant challenges, particularly in the operative service delivery planning and scheduling. This study aims to identify decision-support within this context by conducting a systematic literature review. The analysis uncovers limitations in existing approaches and underscores unaddressed research gaps emphasizing the need for further development of decision-support systems for PSS operation.
Schlagwörter: 
Product-Service Systems
Operative service delivery planning
Scheduling
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