Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/313370 
Year of Publication: 
2022
Citation: 
[Journal:] Information Systems Frontiers [ISSN:] 1572-9419 [Volume:] 24 [Issue:] 6 [Publisher:] Springer US [Year:] 2022 [Pages:] 2007-2025
Publisher: 
Springer US
Abstract: 
Abstract The success of digital platforms can be attributed to the engagement of autonomous complementors as exemplified by e-commerce Content Management System (CMS) platforms such as WordPress and Shopify. Platform owners provide Platform Boundary Resources (PBRs) to stimulate and control complementor engagement. Despite the increasing scholarly interest in digital platform ecosystems, their exact role in facilitating and channeling complementor engagement remains unclear. Therefore, we conducted an embedded case study on CMS platform ecosystems, comprising a total of 24 interviews with platform owners and complementors. We inductively derive five types of complementor engagement and their respective manifestations and two overarching engagement goals of complementors. Moreover, we determine the different types of PBRs utilized, including their critical effects, and distinguish between uniform and individual PBRs reflecting their respective generalizability and scalability. We discuss the findings by introducing the concepts of complementor resourcing and complementor securing and shed light on the standardization-individualization tension of PBRs faced by platform owners.
Subjects: 
Digital platform ecosystems
Complementor engagement
Platform boundary resources
Content management systems
e-Commerce
Case study
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version
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