Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/312705 
Authors: 
Year of Publication: 
2024
Series/Report no.: 
Arbeit, Digitalisierung und Organisation No. 3
Publisher: 
Nomos, Baden-Baden
Abstract: 
Far-reaching transformations in the world of work are being discussed vividly under the term 'artificial intelligence'. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions. This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled. Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
Subjects: 
Artificial Intelligence
AI
digital transformation
ADM
Deep Learning
service work
digital labour
information technologies
sociology of work
industrial sociology
Algorithmic Decision-Making
Banking services
Care Work
Digitalization of work
Job Autonomy
Labour Research
Digital Taylorism
Persistent Identifier of the first edition: 
ISBN: 
978-3-7489-4666-3
Creative Commons License: 
cc-by-sa Logo
Document Type: 
Book

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