Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/310213 
Year of Publication: 
2021
Citation: 
[Journal:] Logistics [ISSN:] 2305-6290 [Volume:] 5 [Issue:] 4 [Article No.:] 90 [Year:] 2021 [Pages:] 1-17
Publisher: 
MDPI, Basel
Abstract: 
Background: To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence the acceptance of four alternative place-of-delivery innovations in a business-to-consumer (B2C) context: (1) parcel lockers, (2) reception boxes, (3) trunk delivery, and (4) home access systems; Methods: The available literature was reviewed. Furthermore, 37 interviews were conducted and analyzed using the deductive category development method. In the following, abductive reasoning can derive detailed research models that may form the basis for future confirmative studies; Results: The research gains more detailed insights into how consumers perceive innovative last-mile place-of-delivery concepts. The study provides a clearer picture of what factors influence the intention to use such alternative services; Conclusions: The results can be used by logistics service providers and e-tailers through targeted communication efforts and lay the groundwork for further confirmatory research.
Subjects: 
customer acceptance
e-commerce
home-access systems
last-mile
parcel lockers
place of delivery
reception boxes
trunk delivery
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
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