Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/310160 
Year of Publication: 
2021
Citation: 
[Journal:] Logistics [ISSN:] 2305-6290 [Volume:] 5 [Issue:] 2 [Article No.:] 36 [Year:] 2021 [Pages:] 1-14
Publisher: 
MDPI, Basel
Abstract: 
Smart service systems have been dealing with various wicked social and cultural problems by providing diverse solutions for society. Cargo transportation is one of the most challenging issues in logistics; in this paper, we explore multiple stakeholders' information environments surrounding containerized cargo transportation by a design thinking approach. Throughout the analysis, the latent problems are summarized in the following two manners: (1) miscommunication with inefficient information flow among multiple stakeholders; and (2) a lack of resource management coordination among service providers. With these two identified problems, the objective of this work is to develop a prototype information and communication technology-based service application for both trucking companies and customers. This work makes two contributions. First, it methodologically proposes a customer-centered design approach for logistics management by adopting a design thinking approach. Second, it suggests a practical ICT-based solution for the mentioned problems.
Subjects: 
containerized truck transport
service science
smart service systems
design thinking
smart mobile application
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
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