Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/307758 
Year of Publication: 
2022
Citation: 
[Journal:] Journal of Financial Services Marketing [ISSN:] 1479-1846 [Volume:] 29 [Issue:] 1 [Publisher:] Springer Nature [Place:] Berlin [Year:] 2022 [Pages:] 97-105
Publisher: 
Springer Nature, Berlin
Abstract: 
Heuristics and biases are a widely researched topic in the field of behavioral finance. Yet, most studies only investigate the effects of heuristics and biases under laboratory conditions and consequently do not consider that financial decisions are likely to be made quite differently under laboratory conditions than in real life. Therefore, the purpose of our study is to investigate the effects of heuristics on the securities investment decision-making process in real-life financial advice conversations. To this end, we analyze the buying behavior of 200 individually observed retail customers of a German bank. Specifically, fifteen securities advisors were instructed to actively induce heuristics to measure how these cognitive biases distort customers' decision making with respect to purchase probability, one-time investment amount, and monthly savings plans. Our results indicate that heuristics in judgement affect the likelihood that customers purchase a product at all, but they do not seem to affect the amount of investment or the level of savings plans.
Subjects: 
Affect heuristic
Anchor heuristic
Availability heuristic
Cognitive psychology
Decision-making
Securities investments
Financial advice
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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