Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/307753 
Erscheinungsjahr: 
2023
Quellenangabe: 
[Journal:] Information Systems Frontiers [ISSN:] 1572-9419 [Publisher:] Springer US [Place:] New York, NY [Year:] 2023 [Pages:] 1-20
Verlag: 
Springer US, New York, NY
Zusammenfassung: 
Traffic caused by drivers searching for a free parking space has numerous negative effects, such as increased emissions and noise pollution. Innovative solutions can reduce these negative effects by providing car drivers with better information via a smart parking app. However, smart parking apps currently do not offer overarching solutions which support the entire parking process. Utilizing a service-dominant logic perspective, we examine why such overarching solutions do not emerge, whereas specialized ecosystems flourish. We follow a multiple case study approach and conduct qualitative interviews with three app providers and fourteen associated parking operators in Germany. Our results show how conflicting institutional arrangements at the micro, meso, and macro context levels lead to specialization. Our study deepens the understanding of how conflicting institutional arrangements affect the emergence of service ecosystems, drawing practical recommendations to overcome specialized smart parking apps in favor of overarching solutions.
Schlagwörter: 
Smart parking
Service-dominant logic
Multiple case study
Institutional arrangements
Service ecosystems
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