Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/288430 
Year of Publication: 
2020
Citation: 
[Journal:] Information Systems Frontiers [ISSN:] 1572-9419 [Publisher:] Springer US [Place:] New York, NY [Year:] 2020 [Pages:] 1-21
Publisher: 
Springer US, New York, NY
Abstract: 
Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship.
Subjects: 
Activity theory
Service-dominant logic
Smart mobility
Value co-creation
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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