Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/287341 
Year of Publication: 
2021
Citation: 
[Journal:] Information Systems Frontiers [ISSN:] 1572-9419 [Volume:] 24 [Issue:] 4 [Publisher:] Springer US [Place:] New York, NY [Year:] 2021 [Pages:] 1061-1079
Publisher: 
Springer US, New York, NY
Abstract: 
COVID-19 caused significant challenges for small and medium-sized enterprises (SMEs) in the event industry. To address these challenges, many SMEs leveraged information and communication technologies (ICTs), with some even emerging strengthened from the crisis. Drawing on the technology-organization-environment framework and technology-affordances-and-constraints theory, we investigate the adoption of ICTs as a crisis response strategy in 10 SMEs in the German business event (e.g., corporate events, conferences) industry. Our findings reveal that ICT adoption not only depends on rational decisions based on organizational, environmental, and technological characteristics, but also on these dimensions' interrelationship and the specific ICTs' affordances and constraints. Introducing readily available ICTs (e.g., video-conferencing) has significant potential in addressing physical distancing in the short and medium term, while more sophisticated ICTs (e.g., virtual reality) are more likely to gain importance in the long term. Thus, we expand our understanding of organizational technology adoption and ICT-enabled crisis response strategies in SMEs.
Subjects: 
Technology-organization-environment framework
Technology-affordances-and-constraints theory
Information and communication technologies
SME
Crisis response
COVID-19
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article
Document Version: 
Published Version

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