Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/28108 
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dc.contributor.authorMeyer, Jennyen
dc.date.accessioned2009-09-29-
dc.date.accessioned2009-10-01T14:51:07Z-
dc.date.available2009-10-01T14:51:07Z-
dc.date.issued2009-
dc.identifier.urihttp://hdl.handle.net/10419/28108-
dc.description.abstractRecent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one of the main inputs to service innovation. Hence, social software has the potential to support service innovation. Using data from 505 German Information- and Communication Technology (ICT) and knowledge-intensive service firms, this is the first paper which empirically analyses the question whether the use of social software applications triggers innovation. Thereby, it refers to a knowledge production function in which social software use constitutes the knowledge sourcing activity. The results reveal that there is a positive relationship between social software and service innovation. Since this result is robust when controlling for former innovative activities and the previous propensity to adopt new technologies and to change processes, the analysis suggests that the causality runs from social software to innovation.en
dc.language.isoengen
dc.publisher|aZentrum für Europäische Wirtschaftsforschung (ZEW) |cMannheimen
dc.relation.ispartofseries|aZEW Discussion Papers |x09-046en
dc.subject.jelO31en
dc.subject.jelO33en
dc.subject.jelM10en
dc.subject.ddc330en
dc.subject.keywordSocial softwareen
dc.subject.keywordweb 2.0en
dc.subject.keywordservice innovationen
dc.subject.keywordknowledge managementen
dc.subject.stwSocial Softwareen
dc.subject.stwWissensmanagementen
dc.subject.stwInnovationsmanagementen
dc.subject.stwDienstleistungen
dc.subject.stwUnternehmensdienstleistungen
dc.subject.stwWeb 2.0en
dc.subject.stwDeutschlanden
dc.titleDoes social software support service innovation?-
dc.type|aWorking Paperen
dc.identifier.ppn609636596en
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungenen
dc.identifier.repecRePEc:zbw:zewdip:09046en

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