Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/28108
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dc.contributor.authorMeyer, Jennyen_US
dc.date.accessioned2009-09-29en_US
dc.date.accessioned2009-10-01T14:51:07Z-
dc.date.available2009-10-01T14:51:07Z-
dc.date.issued2009en_US
dc.identifier.urihttp://hdl.handle.net/10419/28108-
dc.description.abstractRecent Internet technologies and web-based applications, such as social software, are being increasingly applied in firms. Social software can be employed for knowledge management and for external communication enabling access to internal and external knowledge. Knowledge in turn constitutes one of the main inputs to service innovation. Hence, social software has the potential to support service innovation. Using data from 505 German Information- and Communication Technology (ICT) and knowledge-intensive service firms, this is the first paper which empirically analyses the question whether the use of social software applications triggers innovation. Thereby, it refers to a knowledge production function in which social software use constitutes the knowledge sourcing activity. The results reveal that there is a positive relationship between social software and service innovation. Since this result is robust when controlling for former innovative activities and the previous propensity to adopt new technologies and to change processes, the analysis suggests that the causality runs from social software to innovation.en_US
dc.language.isoengen_US
dc.publisher|aZentrum für Europäische Wirtschaftsforschung (ZEW) |cMannheimen_US
dc.relation.ispartofseries|aZEW Discussion Papers|x09-046en_US
dc.subject.jelO31en_US
dc.subject.jelO33en_US
dc.subject.jelM10en_US
dc.subject.ddc330en_US
dc.subject.keywordSocial softwareen_US
dc.subject.keywordweb 2.0en_US
dc.subject.keywordservice innovationen_US
dc.subject.keywordknowledge managementen_US
dc.subject.stwSocial Softwareen_US
dc.subject.stwWissensmanagementen_US
dc.subject.stwInnovationsmanagementen_US
dc.subject.stwDienstleistungen_US
dc.subject.stwUnternehmensdienstleistungen_US
dc.subject.stwWeb 2.0en_US
dc.subject.stwDeutschlanden_US
dc.titleDoes social software support service innovation?en_US
dc.type|aWorking Paperen_US
dc.identifier.ppn609636596en_US
dc.rightshttp://www.econstor.eu/dspace/Nutzungsbedingungen-
dc.identifier.repecRePEc:zbw:zewdip:09046-

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