Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/27764
Authors: 
Engelstätter, Benjamin
Year of Publication: 
2009
Series/Report no.: 
ZEW Discussion Papers 09-040
Abstract: 
This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity. It reveals the performance gains due to different combinations of these systems. It also tests for complementarity among the enterprise systems with respect to their interacting nature. Using German firm-level data the results show that the highest productivity gains due to enterprise system usage are realized through use of the three main enterprise systems together. In addition, SCM and CRM function as complements, especially if ERP is also in use.
Subjects: 
Labor productivity
enterprise systems
complementarity
Enterprise Resource Planning
Supply Chain Management
Customer Relationship Management
JEL: 
D20
M00
Document Type: 
Working Paper

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