Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/267870 
Year of Publication: 
2018
Citation: 
[Journal:] Economic Review: Journal of Economics and Business [ISSN:] 1512-8962 [Volume:] 16 [Issue:] 2 [Publisher:] University of Tuzla, Faculty of Economics [Place:] Tuzla [Year:] 2018 [Pages:] 39-51
Publisher: 
University of Tuzla, Faculty of Economics, Tuzla
Abstract: 
Worldwide, e-government is becoming very important in providing public services. Successful implementation of e-government depends on two sides. One side represents government with their view of e-government implementation, and at another side are citizens', NGO's and private sector as users of e-government services with their needs and views of e-government services. So, to make the successful implementation of e-government services, the government needs to take into account wishes (needs for digital services) of their citizens'. In that way, the government will prevent low-level of adoption and usage of e-government services, which is connected especially with developing countries. To address this issue, this study will try to identify key determinants affecting citizens' adoption and usage of e-government services in Bosnia and Herzegovina. For that purpose, study adopted UTAUT model to identify and explore determinants of citizens' adoption of e-government services. Regarding all previously mentioned, the main goal of this study can be defined as the way to identify key determinants affecting e-government adoption by citizens' in the state of Bosnia and Herzegovina. The survey results, conducted on a sample of 553 citizens' of Bosnia and Herzegovina, found that determinants social influence, effort expectancy and performance expectancy are statistically most influential determinants of citizens' adoption of e-government services. Also, citizens' adoption and usage of e-government services depend on citizens' age, level of education and internet experience. The conclusion can be that successful e-government services implementation greatly depend on citizens' adoption and usage of e-government services.
Subjects: 
e-Government adoption
publicservices
UTAUT
JEL: 
D73
H49
H73
Document Type: 
Article

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