Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/261217 
Year of Publication: 
2021
Series/Report no.: 
Cardiff Economics Working Papers No. E2021/24
Publisher: 
Cardiff University, Cardiff Business School, Cardiff
Abstract: 
It is well recognized that relationship banking helps to relieve the credit constraints faced by SMEs to access bank finance. Trust is an important part of relationship banking. However, the term trust is nebulous, and relationship banking means different things to different banks and different borrowers. How trust enables the credit market for SMEs through relationship banking is largely unexplored. Using a unique primary dataset of SMEs in the UK, we construct a measure of trust-based relationship banking from the perspective of the borrower. We examine the drivers of trust-based relationship banking in terms of organizational trust in the relationship manager, defined as the delegation of operational autonomy, along with local market and social capital factors, and the style of the bank-borrower relationship. Along with bank, firm, and market factors, trust-based relationship banking helped to reduce the credit constraints faced by SMEs in the decade following the global financial crisis.
Subjects: 
Trust
Relationship Banking
SME Financing
Bank Organization
JEL: 
G21
G29
L14
Document Type: 
Working Paper

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