Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/253318 
Year of Publication: 
2021
Citation: 
[Journal:] Global Business & Finance Review (GBFR) [ISSN:] 2384-1648 [Volume:] 26 [Issue:] 1 [Publisher:] People & Global Business Association (P&GBA) [Place:] Seoul [Year:] 2021 [Pages:] 41-52
Publisher: 
People & Global Business Association (P&GBA), Seoul
Abstract: 
Purpose: This study aimed to verify the impact of participatory decision-making (PDM) on team performance (TPF) in the hotel's department/team. In particular, it investigated the role of a mediator for creative self-efficacy (CSE) in the relationship between PDM and TPF. This study determined the optimal decision-making process in a service organization by verifying the controlled mediating effect of collective efficacy (CEF) in the relationship among PDM, CSE, and TPF. Design/methodology/approach: In this study, the 242 samples comprised luxury hotel workers. The analysis verified the hypothesis set by means of causal correlations among four variables using regression analysis and the process macro developed by Hayes (2013). Findings: The study revealed significant effects through the medium of CSE, although PDM did not have a direct impact on TPF. The moderating mediating effect of CEF on the mediating effect of CSE in the relationship between PDM and TPF was statistically significant. Research limitations/implications: This study focused on luxury hotels. The same hierarchy and team culture were assumed without considering the specific characteristics of each hotel team or department. Originality/value: This study proposed a suitable decision-making process model for efficient operation and employee motivation in hotel companies. The findings will contribute to a horizontal and open organizational culture, as well as the spread of PDM.
Subjects: 
Collective Efficacy
Creative Self-efficacy
Hotel Business
Participatory Decision-making
Team Performance
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc Logo
Document Type: 
Article

Files in This Item:
File
Size
331.8 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.