Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/251145 
Year of Publication: 
2006
Series/Report no.: 
Routledge Studies in Business Organizations and Networks No. 39
Publisher: 
Routledge, London
Abstract: 
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Persistent Identifier of the first edition: 
ISBN: 
978-0-203-00300-8
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Book

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