Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/244871 
Year of Publication: 
2020
Citation: 
[Journal:] Cogent Business & Management [ISSN:] 2331-1975 [Volume:] 7 [Issue:] 1 [Publisher:] Taylor & Francis [Place:] Abingdon [Year:] 2020 [Pages:] 1-15
Publisher: 
Taylor & Francis, Abingdon
Abstract: 
Given the significant role of startups in the wellbeing of the economy and considering that more than half of the existing startups either work or have activities related to the IT field, in the current paper we have proposed a model meant to aid IT startups in their development process and in achieving customer satisfaction while ensuring the quality of deliverables. The proposed model has been applied and tested on IT startups and the results have been disseminated in the course of the paper. The need for the proposed model arose from the observations regarding the issues that IT startups are faced with in regard to customer satisfaction, timely delivery of products, reaching a level of quality for the offered products and team management.
Subjects: 
optimization
development process
ISO 9001:2015
risk management
JEL: 
L22
L26
O22
O32
O33
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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