Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/241611 
Year of Publication: 
2021
Citation: 
[Journal:] Journal of Open Innovation: Technology, Market, and Complexity [ISSN:] 2199-8531 [Volume:] 7 [Issue:] 1 [Publisher:] MDPI [Place:] Basel [Year:] 2021 [Pages:] 1-20
Publisher: 
MDPI, Basel
Abstract: 
The purpose of the present study was to identify the customer requirements and engineering attribute expectations of an innovative product to which a Kano's model and quality function deployment (QFD) analysis was applied. In order to accomplish the research, a new water filling machine design was used as the case study. This alternative machine was aimed at making life more convenient and to support people interested in small businesses, since a Do-It-Yourself (DIY) filling machine saved production costs. This research began by classifying the obtained answers from questionnaires into groups. We then conducted a statistical analysis on potential users. The number of elements of the customer requirements was 11 and the number of engineering attributes expected was 5. The customer requirements of the innovated automatic filling machine was quickly identified. The machine, therefore, was designed and evaluated according to the considerations and relationships between customer requirements and engineering characteristics, where the cost and the machining capacity were considered important factors in the analysis.
Subjects: 
customer requirement
engineering attributes
innovative design
Kano's model
quality function deployment
water filling machine
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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