Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/240946 
Year of Publication: 
2021
Citation: 
[Journal:] International Journal of Selection and Assessment [ISSN:] 1468-2389 [Volume:] 29 [Issue:] 2 [Publisher:] Wiley [Place:] Hoboken, NJ [Year:] 2021 [Pages:] 154-169
Publisher: 
Wiley, Hoboken, NJ
Abstract: 
Applicants seem to react negatively to artificial intelligence-based automated systems in personnel selection. This study investigates the impact of different pieces of information to alleviate applicant reactions in an automated interview setting. In a 2 (no process information vs. process information) × 2 (no process justification vs. process justification) between-subjects design, participants (N = 124) received respective information and watched a video showing an automated interview. Testing mediation effects via different applicant reaction variables indicated that process justification is better than process information which can even impair applicant reactions. However, information did not increase organizational attractiveness compared to not receiving any information. This study sheds light on what type of information contributes to positive and negative applicant reactions to automated systems.
Subjects: 
algorithms
applicant reactions
explainable artificial intelligence
human‐computer‐interaction
information
personnel selection
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc Logo
Document Type: 
Article
Document Version: 
Published Version

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