Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/237082 
Year of Publication: 
2021
Citation: 
[Journal:] Pakistan Journal of Commerce and Social Sciences (PJCSS) [ISSN:] 2309-8619 [Volume:] 15 [Issue:] 2 [Publisher:] Johar Education Society, Pakistan (JESPK) [Place:] Lahore [Year:] 2021 [Pages:] 378-404
Publisher: 
Johar Education Society, Pakistan (JESPK), Lahore
Abstract: 
Drawing on conservation of resources (COR) theory, this study investigates association of workplace incivility (WI) with counterproductive work behavior (CPWB) of banking employees in Pakistan. In addition, mediating role of emotional exhaustion (EE), organizational cynicism (OCY) and moderating role of psychological capital (Psy-Cap) were also examined. A structured questionnaire was used to obtain data from 215 banking employees of Lahore, Pakistan after applying stratified random sampling. Data was analyzed applying mediation / moderation regression using Hayes Process Macro in SPSS 21. Findings reveal that workplace incivility has significant and positive association with CPWB. While, emotional exhaustion and cynicism partially mediate positive association between WI and CPWB. Moreover, psychological capital in interaction with WI has significant moderating impact and weakens the positive association between WI and CPWB. Study findings are useful for practitioners because our results reveal moderating role of Psy-Cap as coping mechanism on association of WI and CPWB. Management can benefit from the buffering effect of Psy-Cap to help and train employees dealing with uncivil conducts and reduce CPWBs at workplace.
Subjects: 
workplace incivility
counterproductive work behavior
emotional exhaustion,organizational cynicism
psychological capital
banking sector
Pakistan
Creative Commons License: 
cc-by-nc Logo
Document Type: 
Article

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