Bitte verwenden Sie diesen Link, um diese Publikation zu zitieren, oder auf sie als Internetquelle zu verweisen: https://hdl.handle.net/10419/237022 
Erscheinungsjahr: 
2021
Quellenangabe: 
[Journal:] Foundations of Management [ISSN:] 2300-5661 [Volume:] 13 [Issue:] 1 [Publisher:] De Gruyter [Place:] Warsaw [Year:] 2021 [Pages:] 35-48
Verlag: 
De Gruyter, Warsaw
Zusammenfassung: 
The presented research work relates to the category of quality in higher education. This article aims to present the determinants of the quality of education in the context of international standards. The background of the considerations is the Bologna Declaration and the European Higher Education Area. The results of the research carried out with the use of the nominal group method and the data analysis carried out based on the SERVQUAL model for education revealed groups of quality determinants that are not included in the standards of internal quality assurance. It has been found that the principle of autonomy of universities in the European Higher Education Area is a sufficient basis to include the determinants of the quality of education identified by internal stakeholders of a given university in the internal quality of education assurance system.
Schlagwörter: 
quality
quality of education
standards of quality assurance in higher education
SERVQUAL in higher education
JEL: 
I23
I28
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