Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/237010 
Year of Publication: 
2020
Citation: 
[Journal:] Foundations of Management [ISSN:] 2300-5661 [Volume:] 12 [Issue:] 1 [Publisher:] De Gruyter [Place:] Warsaw [Year:] 2020 [Pages:] 125-136
Publisher: 
De Gruyter, Warsaw
Abstract: 
Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station. Realization of the main goal was assigned to a partial goal, which was to approximate and present the existing state of knowledge regarding process mining. The following research methods were used in the research procedure: systematic review of the literature on the subject and participant observation. Process mining was performed using the Celonis Snap program. The first section of the article, which is of epistemological character, presents the assumptions of process mining. The next one characterizes the empirical structure of the organization under study and the data generated in it. In the following sections, the course of the exploration process of the repair process, results and directions of further research are presented.
Subjects: 
business process
process maturity
process mining
process discovery
after-sales
automotive
JEL: 
L620
L250
L840
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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