Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/228438
Authors: 
O'Leary, Christopher J.
Oberlee, Dallas
Pepin, Gabrielle
Year of Publication: 
2020
Series/Report no.: 
Upjohn Institute Working Paper No. 20-336
Abstract: 
The Temporary Assistance for Needy Families (TANF) program provides cash assistance to very-low-income families with children. Application procedures to receive TANF benefits, however, often involve substantial transaction costs likely to reduce take-up. We estimate, through a randomized controlled trial design, the effects of a detailed telephone-call reminder to increase TANF application completion in southwest Michigan, where applicants must visit a regional public employment office at least four times to be eligible for benefits. We do not find that personalizing reminder calls increased participation in the initial appointment at the public employment office. However, conditional on attending the initial session, applicants who received reminder calls before additional appointments were more likely to complete all application requirements, compared to those who did not receive reminders. Evidence suggests that reminder calls increase attendance at public employment office appointments but that personalizing such calls has limited impact.
Subjects: 
Temporary Assistance for Needy Families
nudge
welfare-to-work
randomized controlled trial
application costs
JEL: 
D90
I38
H75
H83
Persistent Identifier of the first edition: 
Document Type: 
Working Paper

Files in This Item:
File
Size
409.47 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.