Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/227972 
Year of Publication: 
2019
Series/Report no.: 
AGDI Working Paper No. WP/19/091
Publisher: 
African Governance and Development Institute (AGDI), Yaoundé
Abstract: 
Applying the conservation of resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five- and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study. Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation.
Subjects: 
supervisor incivility
cynicism
self-efficacy
job embeddedness
Nigeria
JEL: 
D23
E71
M12
O55
Document Type: 
Working Paper

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