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Autor:innen: 
Erscheinungsjahr: 
2014
Schriftenreihe/Nr.: 
Institute of Economic Research Working Papers No. 26/2014
Verlag: 
Institute of Economic Research (IER), Toruń
Zusammenfassung: 
In the article there is an influence presented of feedback and recommendations provided by the customers on customer purchase behavior along with the benefits resulting from using the customer feedback potential in the process of company value creation. On the basis of survey research conducted on the beer market in Poland it was indicated that customer feedback and recommendations have a significant influence on purchase behavior and allow cost reduction of customer communication. In the results of the analysis there were statistical methods used, including focus analysis, ANOVA test and factor analysis.
Schlagwörter: 
customer
customer capital
company value
business relationships
JEL: 
A11
D11
D12
Creative-Commons-Lizenz: 
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Dokumentart: 
Working Paper

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