Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/218690 
Year of Publication: 
2018
Citation: 
[Journal:] South African Journal of Business Management [ISSN:] 2078-5976 [Volume:] 49 [Issue:] 1 [Publisher:] African Online Scientific Information Systems (AOSIS) [Place:] Cape Town [Year:] 2018 [Pages:] 1-9
Publisher: 
African Online Scientific Information Systems (AOSIS), Cape Town
Abstract: 
Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key competitive factor.Objectives: The purpose of this research was to explore whether TQM practices have a positive influence on a company's intellectual capital.Method: We formulate three hypotheses considering the components of intellectual capital: human capital, social capital and organisational capital. This article develops an empirical analysis through the use of structural equation modelling using the partial least squares technique.Results: The results show that TQM has a strong positive causal effect on intellectual capital.Conclusion: This research, therefore, identifies a key determinant of one of the most important strategic variables for companies at present: intellectual capital.
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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