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University of Stellenbosch Business School (USB), Bellville, South Africa
South African Journal of Business Management, University of Stellenbosch Business School (USB)
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Results 1-10 of 10.
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Year of Publication
Title
Author(s)
2001
Measuring customer satisfaction with the controllable elements of the in-store shopping experience
Terblanche, N. S.
;
Boshoff, C.
2004
The in-store shopping experience: A comparative study of supermarket and clothing store customers
Terblanche, N. S.
;
Boshoff, C.
2005
Offline/online brand element transmutation and tangible/intangible product characteristics within various South African retail brand categories: An exploratory study
Kruger, H.
;
Fourie, L. C.H.
;
Terblanche, N. S.
2006
A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience
Terblanche, N. S.
;
Boshoff, C.
2013
Building long-term marketing relationships: New perspectives on B2B financial services
Theron, E.
;
Terblanche, N. S.
;
Boshoff, C.
2010
Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry
Terblanche, N. S.
;
Boshoff, C.
2001
Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study
Terblanche, N. S.
;
Boshoff, C.
2006
The relationship between a satisfactory in-store shopping experience and retailer loyalty
Terblanche, N. S.
;
Boshoff, C.
2013
HIV/Aids fear appeal advertisements directed at different market segments: Some considerations for corporate sponsors and NPO's
Terblanche-Smit, M.
;
Terblanche, N. S.
2006
An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry
Terblanche, N. S.
Author
7
Boshoff, C.
1
Fourie, L. C.H.
1
Kruger, H.
1
Terblanche-Smit, M.
1
Theron, E.
year of Publication
3
2010 - 2013
7
2001 - 2009