[Editor:] Brdarević, Safet [Editor:] Jašarević, Sabahudin [Title:] 11th Research/Expert Conference with International Participation ”QUALITY 2019“, 14-16 June 2019, Neum, B&H [ISSN:] 1512-9268 [Publisher:] University of Zenica, Faculty of Mechanical Engineering [Place:] Zenica [Pages:] 1-6
The main focus of this paper is to present the TQM practices of 593 companies in Bosnia and Herzegovina. In addition, our results confirm that there are statistically significant differences in TQM practices between firms in a highly competitive and less competitive environment, as well as between firms with and without ISO certificates. TQM practices do not differ between companies that belong to different groups that we constructed based on their age, location, export-orientation and the firm size. We contribute to the existing body of knowledge by identifying organizational contextual factors that might matter in designing more complex structural models.
Total quality management Contextual factors Bosnia and Herzegovina