Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/210992 
Year of Publication: 
2017
Series/Report no.: 
PIDS Discussion Paper Series No. 2017-32
Publisher: 
Philippine Institute for Development Studies (PIDS), Quezon City
Abstract: 
This study aims to describe and examine organizational structures, business processes, and capacity development, as they relate to the design of the Department of Social Welfare and Development's (DSWD) Convergence Strategy. The process evaluation is useful from an organizational learning perspective since DSWD wants to improve the quality of its work. This process evaluation employed a mixed-methods approach which integrates qualitative and quantitative analysis. Key findings on organizational structures underscore the need to take stock of DSWD documents and update them; key findings on business processes emphasize the need to strengthen information technology initiatives for internal and external use; and key findings on capacity development include the need to define specific deliverables on internal and external convergence at all levels. There is also a need to strengthen feedback channels and data sharing for enhancing strategic external partnerships.
Subjects: 
Convergence Strategy
social protection
process evaluation
organizational structures
business processes
capacity and partnership development
Document Type: 
Working Paper

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