Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/205757 
Year of Publication: 
2017
Citation: 
[Journal:] European Research on Management and Business Economics (ERMBE) [ISSN:] 2444-8834 [Volume:] 23 [Issue:] 3 [Publisher:] Elsevier [Place:] Amsterdam [Year:] 2017 [Pages:] 147-156
Publisher: 
Elsevier, Amsterdam
Abstract: 
The purpose of the paper is to present the state of the art in quantitative research on the EFQM modelthat will guide future research lines in this field. For this, a systematic literature review from the period 1991–2015 is carried out in impact journals belonging to the Journal Citation Reports (JCR) and SCImagoJournal & Country Rank (SJR). Finally, 53 papers were selected and aspects related to the purpose, nature and instruments of data collection, type of quantitative analysis employed, sector under study and main conclusions and contributions are analysed. As a result, the study presents more than a dozen lines of future research.
Subjects: 
EFQM model
Excellence models
Quantitative research
Systematic literature review
JEL: 
C18
M10
M19
Persistent Identifier of the first edition: 
Creative Commons License: 
cc-by-nc-nd Logo
Document Type: 
Article

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