Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/198158 
Year of Publication: 
2012
Citation: 
[Journal:] CES Working Papers [ISSN:] 2067-7693 [Volume:] 4 [Issue:] 1 [Publisher:] Alexandru Ioan Cuza University of Iasi, Centre for European Studies [Place:] Iasi [Year:] 2012 [Pages:] 88-93
Publisher: 
Alexandru Ioan Cuza University of Iasi, Centre for European Studies, Iasi
Abstract: 
Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or service and it can be defined as a set of properties and characteristics of a product or service, which gives it its ability to meet the needs expressed or implied. The liberalization of international trade by value, internationalization and globalization and the development spheres of service, the bar in quality always rises and quality is a key factor in customers decision to choose a particular company or another.
Subjects: 
Quality
dimensions of service quality
service quality
European quality policy
imperatives of the service quality Romania
JEL: 
M31
M38
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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