Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/196412
Authors: 
Popescu, Cristina Raluca Gh.
Year of Publication: 
2017
Citation: 
[Journal:] Amfiteatru Economic Journal [ISSN:] 2247-9104 [Volume:] 19 [Year:] 2017 [Issue:] Special Issue No. 11 [Pages:] 1091-1106
Abstract: 
The paper highlights the part of the results of a questionnaire-based research, carried out at the level of associations of liberal professions members of the Liberal Professions Union of Romania (LPUR). It was rated the implementation of the principles of Total Quality Management (TQM) among the 14 member associations of professions and were identified LPUR most important success factors of TQM that can help increase the social responsibility to the public interest associations of members of liberal professions. The research was conducted from April 18 to May 31, 2017 at the headquarters of the professional associations shall LPUR at a representative sample of 100 employees from 130 thereof. They identified 58 strengths confirming a high level of implementation of TQM principles and 28 issues that require improvement. It was identified good results about 'activities and general working conditions' and 'Quality Control'. At the same time were discovered gaps on the 'flexibility of the organization' and in 'Identifying and capitalizing expectations in meetings with members'. On the one hand, based on the results analysed, it was determined that 'Exigency examinations access to employment ' and 'Using professional standards' are the factors with the greatest impact on increasing social responsibility and the public interest and, on the other hand 'the openness of associations - free competition' has the lowest impact.
Subjects: 
principles of total quality management
social responsibility
association of liberal profession
stakeholders
success factor for the defence of the public interest
JEL: 
A10
D02
F63
I23
M21
M41
M42
P47
Creative Commons License: 
https://creativecommons.org/licenses/by/4.0/
Document Type: 
Article

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