Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/191958
Authors: 
Lozano Gutiérrez, Maria Carmen
Fuentes Martín, Federico
Year of Publication: 
2017
Citation: 
[Journal:] Atlantic Review of Economics [ISSN:] 2174-3835 [Volume:] 1 [Year:] 2017
Abstract (Translated): 
The idea behind the methodology proposed in this paper is to show the utilities that it can offer, a software tool to make recommendations to the banking users when making a claim against a bad practice from their banks or wish to make an inquiry in order to ascertain the chances of a favorable decision by the Bank of Spain to a complaint in progress. The methodology used described uses recommendation algorithms based on content filtering, using database annual reports of the Claims Service of the Bank of Spain.
Subjects: 
Algorithm
Recommendation system
Banking users
JEL: 
C88
G21
C60
C63
E58
G28
Document Type: 
Article
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