Abstract:
Project and process management are usually mixed together. In fact, on the one hand, they complement each other, on the other, they differ fundamentally and their intersection is small. Therefore, it is important to overcome the prevailing paradigm of process management and to broaden the view of the entire company organization. To this end, the present article takes up cognitive science findings that justify a distinction between tasks and problems. From this, two generic procedural models are derived, one for the completion of tasks and the other for the solution of problems. Finally, these two models are related to each other in a meta-model.