Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/190633 
Year of Publication: 
2012
Citation: 
[Journal:] International Journal of Business Science & Applied Management (IJBSAM) [ISSN:] 1753-0296 [Volume:] 7 [Issue:] 1 [Publisher:] International Journal of Business Science & Applied Management [Place:] s.l. [Year:] 2012 [Pages:] 43-60
Publisher: 
International Journal of Business Science & Applied Management, s.l.
Abstract: 
This study aims at developing a performance measurement system (PMS) for research and development (R&D) activities carried out by public research centres. Public research institutions are characterized by multiple stakeholders with different needs, and the management of R&D activities requires balancing the multiple goals of different stakeholders. This characteristic is a key issue in the process of construction of the PMS. Empirical evidence is provided by an Italian public research centre, where the researchers carried out a project aimed to develop a PMS following action research principles. This project gave the possibility to researchers to interact with different stakeholders and integrate their different information needs in a comprehensive set of key performance indicators (KPIs). As a result, multidimensional framework for measuring R&D performance in a public research centre is proposed and a set of Key Performance Indicators is developed, suggesting implications for academics and practitioners.
Subjects: 
performance measurement
public research centres
stakeholders
accountability
decision-making
Creative Commons License: 
cc-by Logo
Document Type: 
Article

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