Please use this identifier to cite or link to this item:
Jian, Zaoquan
Wang, Chen
Year of Publication: 
[Journal:] Journal of Industrial Engineering and Management (JIEM) [ISSN:] 2013-0953 [Volume:] 6 [Year:] 2013 [Issue:] 1 [Pages:] 25-49
Purpose: To examine how network competence, knowledge sharing and relationship quality affect service innovation performance Design/methodology/approach: Empirical Research Findings: 1) Both enterprise's network competence and knowledge sharing have distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP. Originality/value: This study has enriched current understanding of the relationship among network competence, knowledge sharing, relationship quality and service innovation performance.
Service Innovation Performance (SIP)
Network Competence (NC)
Relationship Quality (RQ)
Knowledge Sharing (KS)
Persistent Identifier of the first edition: 
Creative Commons License:
Document Type: 

Files in This Item:

Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.