Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/188069 
Year of Publication: 
2013
Citation: 
[Journal:] Pakistan Journal of Commerce and Social Sciences (PJCSS) [ISSN:] 2309-8619 [Volume:] 7 [Issue:] 1 [Publisher:] Johar Education Society, Pakistan (JESPK) [Place:] Lahore [Year:] 2013 [Pages:] 1-18
Publisher: 
Johar Education Society, Pakistan (JESPK), Lahore
Abstract: 
This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.
Subjects: 
Total Quality Management (TQM)
leadership
Pakistan
organizational performance
people management
Creative Commons License: 
cc-by-nc Logo
Document Type: 
Article

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