Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/183859
Authors: 
Seljan, Sanja
Year of Publication: 
2018
Citation: 
[Title:] Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018 [ISSN:] 2706-4735 [Volume:] 4 [Pages:] 461-469
Abstract: 
The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001:2015 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.
Subjects: 
Quality Management (QM)
Total Quality Management (TMQ)
Language Service Provider (LSP)
Croatia
micro and small companies
SMEs
JEL: 
O32
O33
Document Type: 
Conference Paper

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