Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/183699
Authors: 
Kokolek, Natalija
Ćorić, Dajana
Year of Publication: 
2016
Citation: 
[Title:] Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Rovinj, Croatia, 8-9 September 2016 [Publisher:] IRENET - Society for Advancing Innovation and Research in Economy [Place:] Zagreb [Year:] 2016 [Pages:] 47-52
Abstract: 
Internet, as a global communications network, forms electronic market and the supply of many new services which have a huge impact on business and society. IT has made enormous changes in the financial sector and today is an important factor for the successful achievement of banks targets. Bank information systems are the basis of each bank and without these extremely complex systems, today there would be neither internet banking, nor mobile and it is no surprise that the banks give special attention to precisely these systems in order to be successful in the market where customers' expectations rise as each day passes by. This paper has defined five approaches which lead to business excellence banks, which together form a system. It presents the research which will provide answers to various questions related to analysis of implementation and functionality of e-banking services in the Croatia. The purpose of this study was to observe the concept of business excellence and whose improvement leads to more performance. Considering that the banking is an important part of the economy and it is closely associated with the technology, conducted research will answer the variety of questions and user needs while visiting the banks Websites.
Subjects: 
electronic banking
business excellence
economy
electronic business
Croatian banks
JEL: 
G21
O30
M21
Document Type: 
Conference Paper
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