Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/178843
Authors: 
Celik, Adnan
Sacli, Cagri
Year of Publication: 
2013
Citation: 
[Journal:] Economic and Environmental Studies (E&ES) [ISSN:] 2081-8319 [Volume:] 13 [Year:] 2013 [Issue:] 4 [Pages:] 353-364
Abstract: 
The aim of this study is to find out the level of burnout of employees who work at the 4- and 5-star hotels in Konya (Turkey), and whether hotel employees' mean scores' of burnout sub dimensions vary according to their demographic characteristics. For this aim, a survey that consists of Maslach Burnout Inventory and personal information form is applied in 8 hotel enterprises. Data that are obtained from surveys are analyzed by using statistical software (SPSS 16.0). During the analyses, reliability analysis, independent sample t- tests and one- way ANOVA tests are performed. The findings of the study indicated that hotel employees' level of emotional exhaustion is medium, level of depersonalization is low, and, level of personal accomplishment is high.
Subjects: 
burnout syndrome
hotel employees
Konya
Turkey
Document Type: 
Article
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