Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/178775
Authors: 
Vidal Vázquez, Estrella
Martínez Carballo, Manuel
Year of Publication: 
2014
Citation: 
[Journal:] The International Journal of Management Science and Information Technology (IJMSIT) [ISSN:] 1923-0273 [Issue:] 12 [Publisher:] NAISIT Publishers [Place:] Toronto [Year:] 2014 [Pages:] 86-98
Publisher: 
NAISIT Publishers, Toronto
Abstract: 
Business Excellence Models are strategic tools that constitute the most evolved stage in the progress of the quality and proper management the principles which it is based favors the achievement of greater flexibility and swift response in organizations. Based on this assumption, the aim of this study is focused on performing an analysis of the implementation of Total Quality Management through the European Excellence Model on companies of the Autonomous Region of Galicia (Spain). Therefore, first of all, we deal with the management principles on which sits Total Quality Management and discusses its role as a competitive strategy in organizations. Afterwards, we analyze the EFQM Excellence Model as the basis of this research, and finally we summarize the results, which show how leadership and key results are best managed categories, while people results and society results represent areas of improvement in Galician entities that should be improved on their way to excellence.
Subjects: 
Quality
Total Quality
EFQM
Excellence
Document Type: 
Article

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