Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/177655
Authors: 
Budding, Tjerk
Faber, Bram
Gradus, Raymond
Year of Publication: 
2017
Series/Report no.: 
Tinbergen Institute Discussion Paper No. 17-087/VIII
Abstract: 
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. We explore the factors that may explain the differences among the municipalities. Some trends can be discerned, most notably the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of educa-tion and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.
Subjects: 
e-government
municipalities
service delivery
local government
cost of services
empirical study
JEL: 
M15
H76
H79
Document Type: 
Working Paper

Files in This Item:
File
Size
385.08 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.