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Year of PublicationTitleAuthor(s)
2017Application of Policy Deployment and Daily Management in service sector
In: volume: 3, 2017, issue: 8, p. 1-17
Sachdev, Anil; Agrawal, Jitendra
2017A complete project environment simulation to improve six sigma training class engagement
In: volume: 3, 2017, issue: 5, p. 1-15
NG, Chee Kai
2017A blueprinting approach to service innovation in private educational institutions
In: volume: 3, 2017, issue: 2, p. 1-11
Kim, Youn Sung; Lee, DonHee; Cha, Ju hang
2017Assessing healthcare service quality: a comparative study of patient treatment types
In: volume: 3, 2017, issue: 1, p. 1-15
Lee, DonHee; Kim, Kai K.
2017Developing an innovative entity extraction method for unstructured data
In: volume: 3, 2017, issue: 3, p. 1-10
Zaghloul, Waleed; Trimi, Silvana
2017The effect of externalities on adoption of social customer relationship management (SCRM)
In: volume: 3, 2017, issue: 11, p. 1-15
Gu, Vicky Ching; Davis, Jonathan; Cao, Ray Qing; Vogt, John
2017Implementing the Quality Startup Management System model in Hong Kong: a case study
In: volume: 3, 2017, issue: 4, p. 1-13
Lotto, Kim-Hung LAI
2017Improving quality of foreign direct investment attraction in Vietnam
In: volume: 3, 2017, issue: 7, p. 1-13
Ngo Phuc Hanh; Đao Van Hùng; Nguyen Thac Hoat; Dao Thi Thu Trang
2017Customer satisfaction of Vietnam Airline domestic service quality
In: volume: 3, 2017, issue: 10, p. 1-11
Giao Ha Nam Khanh
2017The impact of technological innovation on building a sustainable city
In: volume: 3, 2017, issue: 6, p. 1-13
Goi, Chai-Lee