Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/175337
Authors: 
Querin, Francesco
Göbl, Martin
Year of Publication: 
2017
Citation: 
[Journal:] Journal of Applied Leadership and Management [ISSN:] 2194-9522 [Volume:] 5 [Year:] 2017 [Issue:] [Pages:] 90-103
Abstract: 
What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?
Subjects: 
Supply Chain Management
Supply Chain
Management
Logistics Management
Logistics
Customer
Customer Service
Customer Experience
Document Type: 
Article
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