Please use this identifier to cite or link to this item: https://hdl.handle.net/10419/174245 
Year of Publication: 
2016
Citation: 
[Journal:] Revista de Métodos Cuantitativos para la Economía y la Empresa [ISSN:] 1886-516X [Volume:] 22 [Publisher:] Universidad Pablo de Olavide [Place:] Sevilla [Year:] 2016 [Pages:] 19-35
Publisher: 
Universidad Pablo de Olavide, Sevilla
Abstract (Translated): 
In this paper we show the results achieved by integrating Six Sigma, discrete simulation techniques and multi-criteria techniques for improving a beauty service that desires to obtain the best compromise solution between incomes, costs, use of resources and customer satisfaction. DMAIC methodology was used to propose a procedure that defines, for each phase, simulation tools, multi-attribute decision making, statistics and quality control and management. The use of simulation allowed us to analyze the different actions for improvements and determine the values of the variables of interest being defined by the administrative group. We used, between multi-criteria techniques, PRES index for ranking the actions according to experts' preferences.
Subjects: 
Six Sigma
discrete simulation
arena language
PRES index
JEL: 
C65
Creative Commons License: 
cc-by-sa Logo
Document Type: 
Article

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