Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/168840
Authors: 
Iacovoiu, Viorela
Stancu, Adrian
Bucur, Crina Raluca
Year of Publication: 
2014
Citation: 
[Journal:] Amfiteatru Economic Journal [ISSN:] 2247-9104 [Volume:] 16 [Year:] 2014 [Issue:] 36 [Pages:] 501-516
Abstract: 
This study highlights the extent to which rights of mobile phone and internet consumers are respected by the most important operators in Romania, namely Orange, Vodafone and Cosmote, in the context of accelerated technological changes on a highly competitive market. The research is focused on the analysis of regulations and contractual grievance procedures, number, distribution and motivation of consumer complaints, administrative quality indicators of data services and main consumer complaints. Among the documents under analysis we can mention contractual agreements, applicable procedures, as well as relevant empirical data provided by NAPC, NAMRC, economic operators and a site for online complaints, namely ReclamatieOnline.ro.
Subjects: 
mobile telephony
mobile Internet
consumers rights
contractual regulations
complaints
administrative quality indicators of data services
JEL: 
D18
L86
L96
Creative Commons License: 
http://creativecommons.org/licenses/by/4.0/
Document Type: 
Article

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