Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/168820
Authors: 
Bodemann, Markus
Olaru, Marieta
Year of Publication: 
2014
Citation: 
[Journal:] Amfiteatru Economic Journal [ISSN:] 2247-9104 [Volume:] 16 [Year:] 2014 [Issue:] 35 [Pages:] 171-186
Abstract: 
This paper provides results obtained within a questionnaire-based survey conducted in small to medium public administrations in Germany. The survey was carried out on the occasion of working out indicators of risks and application of risk management for public sector. The results of the questionnaire enlighten reasons for undesired deviations from plans and strategy; in addition self-estimation of internal or external factors of decisions under not-certainty and their ramifications to the sustainable execution of obligatory and voluntary tasks. Hence the results are helpful to enlighten customer responsibility.
Subjects: 
Responsibility to customers
public administration
public value management
sustainable customer satisfaction
Germany
JEL: 
H41
Creative Commons License: 
http://creativecommons.org/licenses/by/4.0/
Document Type: 
Article

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