Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/161345
Authors: 
Collewet, Marion
Sauermann, Jan
Year of Publication: 
2017
Series/Report no.: 
IZA Discussion Papers 10722
Abstract: 
This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.
Subjects: 
working hours
productivity
output
labour demand
JEL: 
J23
J22
M12
M54
Document Type: 
Working Paper

Files in This Item:
File
Size
422.09 kB





Items in EconStor are protected by copyright, with all rights reserved, unless otherwise indicated.