Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/155324
Authors: 
Runge, Julian
Wagner, Stefan
Claussen, Jörg
Klapper, Daniel
Year of Publication: 
2016
Series/Report no.: 
ESMT Working Paper 16-06
Abstract: 
Firms commonly run field experiments to improve their freemium pricing schemes. However, they often lack a framework for analysis that goes beyond directly measurable outcomes and focuses on longer term profit. We aim to fill this gap by structuring existing knowledge on freemium pricing into a stylized framework. We apply the proposed framework in the analysis of a field experiment that contrasts three variations of a freemium pricing scheme and comprises about 300,000 users of a software application. Our findings indicate that a reduction of free product features increases conversion as well as viral activity, but reduces usage - which is in line with the framework's predictions. Additional back-of-the-envelope profit estimations suggest that managers were overly optimistic about positive externalities from usage and viral activity in their choice of pricing scheme, leading them to give too much of their product away for free. Our framework and its exemplary application can be a remedy.
Subjects: 
freemium
pricing
digitization
field experimentation
JEL: 
M30
M20
Document Type: 
Working Paper

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