Please use this identifier to cite or link to this item: http://hdl.handle.net/10419/148676
Authors: 
Ivory, Chris
Casey, Rebecca
Watson, Kayleigh
Year of Publication: 
2016
Series/Report no.: 
27th European Regional Conference of the International Telecommunications Society (ITS), Cambridge, United Kingdom, 7th - 9th September 2016
Abstract: 
The article addresses the lack of focus, in the literature on work and communications technology, on the role played by communities of practice (CoPs) in mediating the impacts of technology change on work. It is argued that the particular characteristics of CoPs, the fact that they are regarded as an end in themselves by community members, make them a key part of the technology-organisation dialectic. By examining the role played by CoPs, it is possible to gain a better understanding of the relationship between work and technology - in particular the unintended consequences of technology change for work and, indeed, for CoPs themselves.
Subjects: 
Communications
Technology
Change
Communities of Practice
Repair Workers
Document Type: 
Conference Paper

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